The Center helps give back dignity, self-confidence, and self worth, to patients struggling with legal, financial and care problems.” – CPP Client
Inviting patients as full partners in care requires action by providers and patients. Helping patients identify ways to advocate for themselves is a key element in creating partnerships with patients. Patients should find comfort and confidence through your interactions with them. In return, they will reinforce your commitment to quality care.
Strategies to Build Partnerships with Patients
Partnerships with patients evolve when providers:
- invite patients to participate fully in clinical decisions,
- support and encourage patients to build their own capacity for self-management,
- recognize the wholeness and context of patients’ lives, and
- respect and honor patients’ values.
Research on patient-provider communications increasingly demonstrates reasons why partnerships make sense (1,2):
- patients who are more active in their health care are more satisfied and have better outcomes (3)
- physicians can facilitate patient involvement in health care (4), and
- what seem like “simple” communication and skill-building strategies can change the capacity of patients to self-manage disease and advocate for quality care. (5,6)
Providers can profoundly influence the degree to which patients are manage their own health and take active roles in decision making. (7)
- Siegel M. Who’s in charge? It’s your care. Take control of it, recommends on physician. Washington Post. July 11, 2006.
- Groopman J. How Doctors Think. Houghton-Mifflin: 2007.
- Coleman MT, Newton KS. Supporting self-management in patients with chronic illness. American Family Physician. 2005(72)8:1503-1510
- Stewart M, Brown JB, Donner A, McWhinney IR, Oates J, Weston JW, Jordan J. The Impact of Patient-Centered Care on Outcomes. J Fam Pract. 2000;49(9):805-7.
- Holman H, Lorig K. Patients as partners in managing chronic disease. BMJ. 2000;320:526-527.
- Stewart M. Effective physician-patient communication and health outcomes: a review. Can Med J. 1995:152:1423-33.
- Street RL, Kruupat E, Bell RA, Kravitz PH. Beliefs about control in the physician-patient relationship: Effect on communication in medical encounters. JGIM. 2003;18:609-616.